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KFieldServe

KPIT Technologies GmbH / Deutschland 80797 Munich / www.kpit.com

KPIT is a global technology company providing IT Consulting and Product Engineering solutions and services to Automotive and Transportation, Consumer and Industrial Goods, Energy and Resources, Utilities, High Tech, and Life Sciences companies. We create smart, safe, and sustainable technologies and solutions to enable a better world that is more connected, intelligent, cleaner, and greener.

Produktbeschreibung:

KPIT implemented KFieldServe, its flagship solution for Field Workforce Management., which helped automate the process of Service Order Management, Spares Inventory Management, and Reporting. This has reduced the daily sales outstanding while providing visibility across multiple locations. The solution also helps the on-field technician to update details in an off-line mode at the remote location and later sync it with the back-end ERP when the device is on-line.

Highlights:

► Improved job scheduling leading to better customer service

► Real time update of backend ERP

► Replaced existing pen and paper solutions

► Offline/Online synchronization feature

► Reduced rework and associated cost of data entry errors, resulting in improved cycle time by >30%

Eigenschaften:

Implementierungsdauer: bis 3 Monate

Anwendungstyp: System

Anwendungsfelder: Digital Maintenance & Service / Digital Sales & Customer

Nutzfelder: Business-Intelligenz / Integration / Prozesseffizienz

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Insights

KPIT Technologies GmbH / Deutschland 80797 Munich / www.kpit.com

KPIT is a global technology company providing IT Consulting and Product Engineering solutions and services to Automotive and Transportation, Consumer and Industrial Goods, Energy and Resources, Utilities, High Tech, and Life Sciences companies. We create smart, safe, and sustainable technologies and solutions to enable a better world that is more connected, intelligent, cleaner, and greener.

Produktbeschreibung:

KPIT developed Insights, a custom mobile app for smart devices that integrated the various systems that contained customer information (CRM, SAP ERP, ERP). We defined, designed, and developed a 360 solution to provide real-time, accurate information customer details.

Highlights:

► Povides sales a 360 view of customer data

► Saves 7-8 hours per customer engagement

► Provides accurate, real-time customer data

► Enabled sales to provide an engaging and personalized customer experience

Eigenschaften:

Implementierungsdauer: bis 3 Monate

Anwendungstyp: Software

Anwendungsfelder: Digital Sales & Customer

Nutzfelder: Business-Intelligenz / Integration / Kommunikation

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