Product highlights:
- Creates order and overview
- Organized and efficient problem management
- Centralized, fast access to all customer-relevant issues
- Integration of further ADTANCE solutions such as ADTANCE Support and Workflow possible
- System can be set up so that customers receive an automatic e-mail after 5 days and a ticket is closed if they no longer respond to the issue addressed in the ticket
Product properties:
Implementation length:
no selection
Application categories:
Maintenance & Service
Application fields:
Digital Maintenance & Service
Use fields:
Document management
/
Flexibility
/
Integration
/
Communication
/
Customer focus
/
Network
/
Process efficiency
/
Quality
Usecase available:
There is an application example for this solution:
Watch now
Company profile:
ADTANCE is a global software company specializing in the digitization of industrial customer service. We offer our customers different modules for the digitization of their service processes and thus cover the entire value chain. Among these modules is ADTANCE Support - our most popular module - for optimal remote customer service. Other modules are ADTANCE Workflow for designing well structured & organized workflows, ADTANCE Process Visualization and Monitoring for the condition monitoring of machines, ADTANCE Predictive Maintenance and several more. All ADTANCE modules are integrated in the ADTANCE Smart Service Platform and can be booked individually or in combination as needed. In addition, all ADTANCE modules are individually tailored to the needs of the respective company. The innovative Smart Service Platform is designed to create the greatest possible added value for all our customers.
We serve customers from a wide range of industries - from local special machine manufacturers to international automotive manufacturers.
ADTANCE has three locations: the Wald-Michelbach headquarters in southern Germany, Stade in northern Germany, and the Detroit location to serve the North American market.
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ADTANCE Support
ADTANCE GmbH & Co. KG / DE 69483 Wald-Michelbach / https://www.adtance.com/
Product description:
ADTANCE Support is a solution for remote support in industrial customer service, e.g. for maintenance and inspection of machines from a distance. Among other things, the solution enables service experts to respond to service cases in real time and to start the problem solving process with the customer directly. This is made possible by the ADTANCE Messenger and live video chat features on which the solution is based. The solution can be used for a wide variety of use cases. For example, in addition to remote maintenance and remote support, it can also be used for employee training, component acceptance or the assembly and commissioning of machines remotely.
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Product highlights:
Product properties:
Implementation length: no selection
Application fields: Digital Maintenance & Service
Use fields: Production data acquisition / Document management / Flexibility / Integration / Communication / Cost reduction / Customer focus / Network / Process efficiency / Quality
Usecase available:
There is an application example for this solution: Watch now
Images:
Videos:
Brochures:
ADTANCE_Support_Information_Slides.pdf
Company profile:
ADTANCE is a global software company specializing in the digitization of industrial customer service. We offer our customers different modules for the digitization of their service processes and thus cover the entire value chain. Among these modules is ADTANCE Support - our most popular module - for optimal remote customer service. Other modules are ADTANCE Workflow for designing well structured & organized workflows, ADTANCE Process Visualization and Monitoring for the condition monitoring of machines, ADTANCE Predictive Maintenance and several more. All ADTANCE modules are integrated in the ADTANCE Smart Service Platform and can be booked individually or in combination as needed. In addition, all ADTANCE modules are individually tailored to the needs of the respective company. The innovative Smart Service Platform is designed to create the greatest possible added value for all our customers. We serve customers from a wide range of industries - from local special machine manufacturers to international automotive manufacturers. ADTANCE has three locations: the Wald-Michelbach headquarters in southern Germany, Stade in northern Germany, and the Detroit location to serve the North American market.
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ADTANCE Workflow
ADTANCE GmbH & Co. KG / DE 69483 Wald-Michelbach / https://www.adtance.com/
Product description:
ADTANCE Workflow offers industrial goods companies, especially machine builders, the possibility to digitize, replay and analyze all their workflows. Not only everyday processes, but also unique work steps can be digitized and made available to every employee in the form of work logs, checklists, work instructions and step-by-step guides using mobile devices such as data glasses, smartphones and tablets. ADTANCE Workflow can be used in many areas. Within maintenance, for example, workers have a real-time overview of all pending work, inspections and rework.
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Product highlights:
Product properties:
Implementation length: no selection
Application categories: Maintenance & Service
Application fields: Digital Administration / Digital Maintenance & Service
Use fields: Production data acquisition / Document management / Flexibility / Integration / Cost reduction / Network / Process efficiency / Quality
Images:
Brochures:
ADTANCE_Worklflow_Information_Slides.pdf
Company profile:
ADTANCE is a global software company specializing in the digitization of industrial customer service. We offer our customers different modules for the digitization of their service processes and thus cover the entire value chain. Among these modules is ADTANCE Support - our most popular module - for optimal remote customer service. Other modules are ADTANCE Workflow for designing well structured & organized workflows, ADTANCE Process Visualization and Monitoring for the condition monitoring of machines, ADTANCE Predictive Maintenance and several more. All ADTANCE modules are integrated in the ADTANCE Smart Service Platform and can be booked individually or in combination as needed. In addition, all ADTANCE modules are individually tailored to the needs of the respective company. The innovative Smart Service Platform is designed to create the greatest possible added value for all our customers. We serve customers from a wide range of industries - from local special machine manufacturers to international automotive manufacturers. ADTANCE has three locations: the Wald-Michelbach headquarters in southern Germany, Stade in northern Germany, and the Detroit location to serve the North American market.
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ADTANCE Ticketing
ADTANCE GmbH & Co. KG / DE 69483 Wald-Michelbach / https://www.adtance.com/
Product description:
ADTANCE Ticketing bundles all of your company's customer service channels - whether it is e-mail, telephone, SMS, social media, etc. - into one system. ADTANCE Ticketing is the solution for optimal and efficient problem management. Your employees can handle all service concerns directly and centrally within the ADTANCE Ticketing module and provide customers with all kinds of information such as manuals, new software versions and much more.
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Product highlights:
Product properties:
Implementation length: no selection
Application categories: Maintenance & Service
Application fields: Digital Maintenance & Service
Use fields: Document management / Flexibility / Integration / Communication / Customer focus / Network / Process efficiency / Quality
Usecase available:
There is an application example for this solution: Watch now
Brochures:
ADTANCE_Smart_Service_Loesungen.pdf
Company profile:
ADTANCE is a global software company specializing in the digitization of industrial customer service. We offer our customers different modules for the digitization of their service processes and thus cover the entire value chain. Among these modules is ADTANCE Support - our most popular module - for optimal remote customer service. Other modules are ADTANCE Workflow for designing well structured & organized workflows, ADTANCE Process Visualization and Monitoring for the condition monitoring of machines, ADTANCE Predictive Maintenance and several more. All ADTANCE modules are integrated in the ADTANCE Smart Service Platform and can be booked individually or in combination as needed. In addition, all ADTANCE modules are individually tailored to the needs of the respective company. The innovative Smart Service Platform is designed to create the greatest possible added value for all our customers. We serve customers from a wide range of industries - from local special machine manufacturers to international automotive manufacturers. ADTANCE has three locations: the Wald-Michelbach headquarters in southern Germany, Stade in northern Germany, and the Detroit location to serve the North American market.
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ADTANCE Parts
ADTANCE GmbH & Co. KG / DE 69483 Wald-Michelbach / https://www.adtance.com/
Product description:
ADTANCE Parts offers a central catalog system that ensures access to all spare parts information. This guarantees intelligent spare parts management in one place for service work on machines or systems. Spare parts information can be presented in a clearly understandable and structured way, with pictures of the respective parts. Easy navigation through the catalog is guaranteed. You can access all desired information. You are able to order the required spare parts with just a few clicks.
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Product highlights:
Product properties:
Implementation length: no selection
Application fields: Digital Maintenance & Service
Use fields: Document management / Flexibility / Integration / Customer focus / Process efficiency / Quality
Images:
Brochures:
ADTANCE_Smart_Service_Loesungen_06.pdf
Company profile:
ADTANCE is a global software company specializing in the digitization of industrial customer service. We offer our customers different modules for the digitization of their service processes and thus cover the entire value chain. Among these modules is ADTANCE Support - our most popular module - for optimal remote customer service. Other modules are ADTANCE Workflow for designing well structured & organized workflows, ADTANCE Process Visualization and Monitoring for the condition monitoring of machines, ADTANCE Predictive Maintenance and several more. All ADTANCE modules are integrated in the ADTANCE Smart Service Platform and can be booked individually or in combination as needed. In addition, all ADTANCE modules are individually tailored to the needs of the respective company. The innovative Smart Service Platform is designed to create the greatest possible added value for all our customers. We serve customers from a wide range of industries - from local special machine manufacturers to international automotive manufacturers. ADTANCE has three locations: the Wald-Michelbach headquarters in southern Germany, Stade in northern Germany, and the Detroit location to serve the North American market.
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ADTANCE DMS
ADTANCE GmbH & Co. KG / DE 69483 Wald-Michelbach / https://www.adtance.com/
Product description:
ADTANCE DMS is a document management system that allows you to store all documents centrally in one place. In addition, ADTANCE DMS offers you the possibility to control access rights. With the appropriate access rights, every colleague, partner and customer can centrally access the information relevant to them, at any time and in the most current version. Access is possible via any device, whether it is a tablet, smartphone, data glasses, laptop or desktop PC. You can access the data relevant to you from anywhere.
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Product highlights:
Product properties:
Implementation length: no selection
Application categories: Maintenance & Service / E-Administration
Application fields: Digital Administration / Digital Maintenance & Service
Use fields: Production data acquisition / Document management / Flexibility / Integration / Process efficiency
Usecase available:
There is an application example for this solution: Watch now
Images:
Brochures:
ADTANCE_Smart_Service_Loesungen_02.pdf
Company profile:
ADTANCE is a global software company specializing in the digitization of industrial customer service. We offer our customers different modules for the digitization of their service processes and thus cover the entire value chain. Among these modules is ADTANCE Support - our most popular module - for optimal remote customer service. Other modules are ADTANCE Workflow for designing well structured & organized workflows, ADTANCE Process Visualization and Monitoring for the condition monitoring of machines, ADTANCE Predictive Maintenance and several more. All ADTANCE modules are integrated in the ADTANCE Smart Service Platform and can be booked individually or in combination as needed. In addition, all ADTANCE modules are individually tailored to the needs of the respective company. The innovative Smart Service Platform is designed to create the greatest possible added value for all our customers. We serve customers from a wide range of industries - from local special machine manufacturers to international automotive manufacturers. ADTANCE has three locations: the Wald-Michelbach headquarters in southern Germany, Stade in northern Germany, and the Detroit location to serve the North American market.
Read more